The Integration Thesis

How we wire your systems into one operating picture.

Harris Technology Services is the integrator that makes the platforms you already bought — cameras, networks, your HRIS, your billing — work as one. One NOC, one PSA, one audit trail.

Integration diagram showing cloud-managed cameras, networks, and endpoints feeding a single triage pane, with tickets routed to a unified PSA.

The integration thesis

You bought five platforms. We make them act like one.

Cameras, switches, wireless, SD-WAN, and ticketing are not the same problem — but they are the same customer. Harris Technology Services wires every alert from every platform into a single NOC, computes severity against the open ticket in the PSA, and gives the technician one screen to act on. Engineers work tickets in the PSA; HTS keeps the integration out of the way.

The diagram below is exported as PDF, SVG, and PNG so you can include it in your own materials. It reflects the categories HTS wires — the specific platforms vary by customer.

The wiring diagram

Cloud-managed platforms on the left. Single NOC at the center. Unified PSA on the right. A technician works one screen.

Architecture diagram showing cloud-managed cameras, networks, and endpoints feeding alerts and device state into a single triage pane. HTS creates tickets in a unified PSA and surfaces one operating picture to the HTS technician.
Architecture overview diagram. Available as PDF, SVG, and PNG.

Five categories, one customer outcome

Cloud-managed network
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Cloud-managed cameras and access
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Cloud-managed wireless
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SD-WAN and cellular failover
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PSA and ticketing
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How we wire it — frequently asked questions

What does HTS actually integrate?
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Why one pane instead of multiple vendor portals?
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Does HTS also wire platforms beyond these categories?
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How do I get a copy of the architecture diagram?
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Want this wired into your stack?

Tell us about your stack and what you want it to do. We will walk you through your current architecture and what the integration looks like in your environment.

Talk to HTS Support: 1-877-877-2508 · [email protected]