Services Include :24x7x365 Monitoring of CameraVerkada Command Credential ManagementCamera Firmware Patch Management(AI) Artificial Intelligence to find cameras views with blur, block, tilt, glare, or low-lightUnlimited change request for Camera settingsRemote troubleshootingReports / AuditsAnnual True-Up per MSA agreement.
HTS Access Control & Credentialing Management - Covers X doors.Services Include :24x7x365 Monitoring of Access PanelsUnlimited access rights & group changesBadge or Fob management (credentialing materials not included)Support for 3rd party access application vendorsConnectivity support for access control endpointsRemote troubleshootingReports / AuditsAnnual True-Up per MSA agreement.
Installation:Includes labor and materials for installation. Installation is non-union and non-prevailing wage. HTS to assist with (1) only camera focus / adjustment. Installation to occur during normal business hours. HTS is to be provided free and clear access to all device locations. If after-hours become required, additional charges may apply.Work to be performed during normal business hours, consisting of Monday through Friday, 9A to 5PM. Work outside these hours, not specifically called out in this scope of work, will incur additional fees. All labor quoted is NON-UNION unless specifically called out in your projects scope of work.Cabling to be run to nearest IDF. Customer must provide sufficient power and internet to the building that can be used to setup security system. Project invoicing will continue without regard to system availability if the customer has not provided internet or available switch ports. Failure to make payments for open and outstanding invoices due to issues of customer provided services (Internet, Power, Site Access, Lift Availability) will be sent to collections and no further project work will commence. HTS utilizes industry standard CAT6 PoE cabling that has a maximum run of 300’ from the IDF or switch location. Beyond this distance, additional power sources, switches, and other types of cabling are required to properly install the system. If installation circumstances differ from from what is explicitly called out in this scope of work, additional charges will be incurred.
Pricing includes (1) mobilization. One for combined cable and device installation. Where construction progress causes interruptions in workflow necessitating multiple visits for partial scopes of work, additional charges may apply. Site must supply secure locked space for tools, materials and equipment. Where site requires multiple moves of storage / shanty space, additional charges may apply.
Site Conditions are understood to be:Back boxes, stub ups, conduit, riders, paths, penetrations by others except where specifically noted otherwise. Patching and painting is excluded and is by others. Fire alarm relay suppled and installed at access control panel location by others. 120-VAC is supplied, installed and terminated by others.
Cabling (if existing) is in place and accessible. If cable is to be installed by provider, cable paths are defined and free of major obstacles.Provide access to all areas where products are to be installed.Provide room for installation and training.Provide any licensing (Microsoft, Zoom, etc.) 72 hours in advance of installation (if applicable).Provide IT assistance for IP addresses and network questions as needed. If you do not have an on-site IT employee, the contracted installer requires a pre-meeting with your 3rd Party IT provider.Provide contractor ID badge for all technicians (if required).Provide a staging area or room for technicians.Provide network configuration and management of devices on their network (if applicable).Provide access to service entrances, elevators, etc. where they are required.Provide parking for oversized installation vehicles.Provide adequate space for the disposal of boxes and trash from the installation.
Customer Responsibilities:Cabling (if existing) is in place and accessible. If cable is to be installed by provider, cable paths are defined and free of major obstacles.Provide access to all areas where products are to be installed. Provide room for installation and training. Provide any licensing (Microsoft, Zoom, etc.) 72 hours in advance of installation (if applicable). Provide IT assistance for IP addresses and network questions as needed. If you do not have an on-site IT employee, the contracted installer requires a pre-meeting with your 3rd Party IT provider. Provide contractor ID badge for all technicians (if required).Provide a staging area or room for technicians. Provide network configuration and management of devices on their network (if applicable). Provide access to service entrances, elevators, etc. where they are required. Provide parking for oversized installation vehicles. Provide adequate space for the disposal of boxes and trash from the installation. Failure to make payments for open and outstanding invoices due to issues of customer provided services (Internet, Power, Site Access, Lift Availability) will be sent to collections and no further project work will commence. Change OrdersAny changes to this agreement shall require an approved change order, which shall modify the scope of work, proposal cost, and timeline of the project. This agreement defines and limits the equipment to be furnished as part of this proposal. The terms of this agreement govern the entire project, including any potential change order.
Workmanship Warranty:The contracted installer shall warranty their initial work (labor) for one year from the installation date. This only includes labor related to the specified scope of work for the solution that was originally provided. Work requested to be performed outside the initial scope and work and not related to this workmanship warranty will be chargeable to the customer unless covered by an additional support plan that was purchased at the time of agreement.
Product Warranty:The product warranty does not include batteries, electrical surges, lightning damage, software upgrades and repairs, communication devices that are no longer supported by communication pathways, obsolete components, and components exceeding manufacturer’s useful life. The contracted installer is not the manufacturer of the equipment and other than the labor warranty (above), the Customer agrees to look exclusively to the manufacturer of the equipment for repairs under its warranty coverage, if any. If the customer chooses for additional fee or if covered by a support plan, the contracted installer can provide a labor quote to assist with work related to warrantied products post installation.The contracted installer makes no express warranties as to any matter whatsoever, including, without limitation to, unless prohibited by law, the condition of the equipment, its merchantability, or its fitness for any particular purpose, and the contracted installer shall not be liable for consequential damages.
Unless otherwise specified, no equipment provided by the contracted installer is represented to be medical grade, FDA approved, or intended for use by a healthcare professional or healthcare facility or to diagnose, treat, cure, or prevent a disease or medical condition. The contracted installer does not represent nor warrant that the system may not be compromised or circumvented, or that the system will prevent any loss by burglary, hold- up, or otherwise; or that the system will in all cases provide the protection for which it is installed.
The contracted installer expressly disclaims any implied warranties, including implied warranties of merchantability or fitness for a particular purpose. The warranty does not cover any damage to material or equipment caused by accident, misuse, attempted or unauthorized repair service, modification, or improper installation by anyone other than the contracted installer. The Customer acknowledges that any affirmation of fact or promise made by the contracted installer shall not be deemed to create an express warranty unless included in this agreement in writing; that the Customer is not relying on the contracted installer’s skill or judgment in selecting or furnishing a system suitable for any particular purpose and that there are no warranties which extend beyond those on the face of this agreement, and that the contracted installer has offered additional and more sophisticated equipment for an additional charge which the Customer has declined. The Customer’s exclusive remedy for the contracted installer's breach of this agreement or negligence to any degree under this agreement is to require the contracted installer to repair or replace, at the contracted installer's option, any equipment which is non-operational.
This Limited Warranty is independent of and in addition to any service contracted. This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If required by law, the contracted installer will procure all permits required by local law and will provide, when requested, a Certificate of Workman's Compensation prior to starting work.
Warranty exceptions: Acts of Nature, vandalism, misuse of system, device causing failure or modification/alteration of devices by non (Installer) personnelElements Beyond the Control of InstallerThe schedule of any other contractors involved in this project shall be made in consultation with the contracted installer, and unless otherwise agreed to, shall provide time for the contracted installer to perform their work on an 8-hour day, 40-hour week basis. This proposal does not include provision for the contracted installer to perform overtime work for delays not caused by the installer.
An additional charge to the contract shall be made for any mutually agreed upon overtime. The contracted installer shall not be responsible for delays or default that are occasioned by caused of any kind that are beyond their control, including but not limited to delays or defaults of Architects, the Owner, the Contractor, and Subcontractors, other third parties, civil disorders, labor disputes, and Acts of God.
The contracted installer shall be entitled to equitable adjustments in the amount of the contract for delays caused by anything that is beyond their control.
Third Party MaterialsFor third party installs in which additional product is needed and those materials or equipment that are included in their proposal become temporarily or permanently unavailable for reasons beyond the control and without the fault of the contracted installer, then in the case of such temporary unavailability, the contracted installer reserves the right to supply and install alternative equipment subject to availability.
DelaysThe contracted installer shall not be liable for any delay in the performance of the work resulting from or attributed to acts or circumstances beyond the contracted installer’s control, including, but not limited to; acts of God, fire, riots, labor disputes, conditions of the premises, acts or omissions of the purchaser, owner or other contractors, suppliers or subcontractors not instructed by (Installer).
Purchase Agreement TermsThe title to any and all products listed on the Sales Order remain with Harris Technology Services (HTS) until full payment is received from client.Invoices are payable upon receipt unless prior written approval is received from the HTS corporate offices. Without prior written approval of HTS you may not assign any of your rights or obligations under this Agreement or allow a lien or encumbrance of any kind to be placed upon any products for which you have not received title free and clear. If payment is not paid when due, you will pay us a late charge of up to 15% of the amount of the payment or $25.00 whichever is greater (or such lesser rate as is maximum rate allowed under applicable law). You also agree to pay $35.00 for each returned check. Restrictive endorsements or additional terms on checks you send to us will not reduce your obligations to us.If payment is not paid when due, we will have the right to take ONE OR MORE of the following actions, in addition to any and all other remedies that may be available to us under the law: (a) cancel this agreement without prior notice or warning to you; (b) file a law suit against you to collect all past due amounts, plus all our reasonable legal costs, including but not limited to reasonable attorneys’ fees, reasonable overhead for employee time spent on preparing for suit or attempting to collect payments and mitigate our damages; (c) repossess the Equipment or apply to a court for an order allowing repossession for any Equipment for which you have not received title free and clear. This Agreement, and other terms and conditions that you have acknowledged receipt of by signing this Sales Order, constitute the entire Agreement. As a convenience to you and to further expedite this transaction for you, you agree that a photocopy, electronic image or facsimile of this Agreement which includes a photocopy, electronic image or facsimile of the signatures of both parties shall be as valid, authentic and legally binding as the original version for all purposes and shall be admissible in court as final and conclusive evidence of this transaction and of the execution of this document.
