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An HTS engineer will follow up within 4 business hours with the full PDF of the TCO comparison and a recommended next step. If you don't see the email, check your spam folder; HTS system emails occasionally land there.
What happens next
- Within 4 business hours: an HTS engineer reviews your TCO comparison and emails the PDF. If your inputs have edge cases (e.g., a question on the intake that didn't have a clear answer), the engineer will ask for clarification.
- Within 1 business day: if the engineer needs a deeper analysis (e.g., a specific vendor quote or a bandwidth calculation), they'll schedule a 30-minute call.
- If you want to skip the call and just take the comparison to your team, the PDF includes the full 8-category breakdown with footnotes and the rule trace for the recommendation. You can re-run the comparison yourself anytime at/roi/compare/.
Other things you can do
- Re-run the comparison with different inputs to see how the math changes
- Read the methodology to see every assumption, source, and last-verified date
- About the calculator — what it does and what it does not do
- Contact HTS directly — if you want to talk to a human right now
Questions? Email calculator@hts.pro or call (484) 261-8200. Office hours: Mon-Fri 9am-5pm ET.